FAQ

Local Shipping
SGD5.00 per transaction.
Free shipping for purchases above SGD50.
Deliver within 3 working days.
No Delivery Zone includes:

Airbase / Airport Sites · All Changi Airport Areas · Army Camps · Changi Cargo · Country Clubs · Hospitals · Jurong Island · Off-shore islands (e.g. Pulau Tekong) · Police Stations / Police Posts · Ports · Powergrid · Prisons · Seletar Aerospace · Shipyards ST Kinetics · Tuas Link · Turf Club Avenue

International Shipping
Zone 1 - SGD15 (Zone 1 includes: Malaysia)
Zone 2 - SGD30 (Zone 2 includes: Australia, China, Hong Kong, India, Indonesia, Japan, New Zealand, South Korea, Taiwan)
Zone 3 - SGD50 (Zone 3 includes: Rest of the world

Free shipping for purchases above SGD105.
Within 14 working days.

Simply submit request via email to hello@sandactiv3.com with photos within 14 days upon order receipt. We will contact you for the exchange. 

You may bring the item(s) down to our shop (1 Jalan Dusun, One Dusun Residences, #01-43, Singapore 32936) to exchange with prior appointment basis or returns with reasons & if approved, we will provide equivalent store credits$ of the purchase.

Should you wish to exchange for an item of lower value, the difference will not be refunded, and if the exchanged product is of a higher value, the difference will be charged.

Please ensure that return item(s) remains unwashed and unused with original label tags and packaging intact. Exchanges are subject to stock availability.  

Please allow up to 7 business days for new items to be delivered to you and provide email confirmation upon receipt of new items. Exchanges are subject to stock availability.

We also do not accept returns for our accessories and items under final sale tab. 

Our online store accepts major credit card payments.

For payment enquiries, bulk orders and other related queries, please contact us here.